Delivery and Returns

Delivery Options:

**Royal Mail Shipping:**
Expect delivery delays during busy periods.

UK Tracked Delivery | £3.50
3 - 5 working day delivery. Tracked service.

Click & Collect | Free:
A convenient, complimentary option to collect your order. Visit our store to pick up your purchase, meet our team, and explore our in-store exclusives.

Location:

D’braz, 4 High Street, Banstead, SM72LJ

1. Receive a confirmation email when your item is packed and ready for collection.
2. Simply visit our store, provide your name and order number to a staff member.

 

Returns & Refunds:

If you're not entirely satisfied with your order, we gladly offer a full refund if the items are returned to us within 28 days of dispatch. Please ensure the item(s) are in new and unworn condition, with all packaging and tags intact. Underwear must be tried on while wearing underwear, and items must be clean and free from odors. We cannot accept any used or worn items, and they will be returned to the purchaser.

For returns and exchanges, kindly complete the Return Form with the reason for return/exchange filled in. If you'd like to exchange your item, please specify the style, color, and size for the exchange. We're more than happy to assist you with fitting in-store or over the phone.

Items can be returned to our store or by post to:

D’braz

4 High Street,

Banstead,

Surrey,

SM72LJ

We recommend using registered mail for returns to have proof of dispatch in case of loss in transit. Please ensure adequate insurance cover, especially for valuable products, as we cannot accept responsibility for lost or damaged goods. Note that return postage cannot be refunded.

For returns from outside the EU, please mark the package clearly as 'BRITISH RETURNED GOODS'. We cannot refund shipping, customs taxes, or duties incurred outside the UK.

We aim to process all refunds within 7 days of receipt and will send a confirmation email once the refund is processed. Please allow additional time for your bank to process the refund, typically 3-4 days depending on your bank.

For further inquiries about our delivery/returns process, please contact us at dbrazlingerie@hotmail.com or 01737 379966